Privacy Policy
Beauty & Wellness by Victoria Jane
Last updated: 17/09/2026
Beauty & Wellness by Victoria Jane is committed to protecting the privacy and personal data of its clients and prospective clients.
This Privacy Policy explains how personal data is collected, used, stored and protected when you interact with Beauty & Wellness by Victoria Jane, including when you book or receive treatments, contact the business, visit the website or social-media pages, or agree to receive marketing communications.
This Privacy Policy should be read together with any shorter privacy information provided at the point at which your personal data is collected.
1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
Data Controller: Beauty & Wellness By Victoria Jane
Owner: Victoria Jane Start
Business address: Beauty & Wellness By Victoria Jane, Inside Sierra Pilates Club, C/Arquilla del Agua, 2. Local 7. Alhaurín el Grande. 29120.
Email: byvictoriajane@gmail.com
Telephone: 624 88 23 99
For the purposes of applicable data-protection legislation, Beauty & Wellness by Victoria Jane is the data controller responsible for the personal information collected and processed in connection with its business activities.
Beauty & Wellness by Victoria Jane is established and operates in Spain and processes personal data in accordance with applicable European Union and Spanish data-protection legislation, including:
Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR);
Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD); and
other applicable Spanish legislation governing electronic communications, consumer rights and commercial communications.
2. WHAT PERSONAL DATA DO WE COLLECT?
Depending on how you interact with the business, we may collect the following categories of personal data:
Identification information
Full name
Date of birth
Age
Contact information
Telephone/mobile number
Email address
Postal address
Town/city
Postcode
Preferred method of communication
Appointment and treatment information
Appointment dates and times
Treatments requested or received
Treatment history
Products or services used
Patch-test records where applicable
Treatment notes
Aftercare information
Relevant client preferences
Health and treatment-suitability information
Your separate Client Consultation Form may contain information concerning allergies, sensitivities, medications, medical conditions, pregnancy, skin conditions and other information relevant to the safety or suitability of a treatment.
Some of this information may constitute special-category health data under Article 9 of the GDPR.
We collect and use only information that is relevant and necessary for assessing treatment suitability, carrying out treatments safely, providing appropriate aftercare and maintaining appropriate treatment records.
Health information will not be used for general marketing or personalised marketing.
Payment and transaction information
Where necessary, we may process information relating to payments, invoices, refunds and transactions.
Where payment is processed through a third-party payment provider, that provider may process payment information in accordance with its own privacy policy.
Marketing and communication preferences
We may record:
whether you have consented to marketing;
the channels for which you have consented;
your marketing preferences;
whether you have opted out;
your stated treatment interests and preferences; and
your previous treatments for appropriate client-management and, where separately consented to, personalised marketing purposes.
Photographs and video
Where you have provided the appropriate consent, we may process photographs or video taken during or following treatments.
Marketing photography and video are subject to separate consent.
3. HOW DO WE COLLECT YOUR INFORMATION?
We may collect information:
directly from you when you complete a client registration or consultation form;
when you book an appointment;
when you contact us by telephone, email, WhatsApp, social media or another communication method;
when you attend a treatment;
when you provide information during a consultation;
when you make a payment;
when you voluntarily provide feedback, photographs or other information;
through our website or online booking system, where applicable; and
through social-media platforms when you interact with our business pages.
Where we collect information directly from you, we will provide the applicable privacy information at the time of collection.
4. WHY DO WE USE YOUR PERSONAL DATA?
We process personal data for the following purposes.
4.1 Managing clients and appointments
We use your contact and appointment information to:
create and maintain your client record;
arrange appointments;
confirm, change or cancel appointments;
contact you about appointments;
provide requested treatments;
maintain relevant treatment records; and
provide appropriate aftercare information.
4.2 Providing treatments safely
Information provided in your consultation and treatment records may be used to:
assess whether a treatment is suitable;
identify relevant contraindications;
carry out treatments appropriately;
record relevant treatment information;
document patch testing where applicable; and
provide appropriate aftercare.
4.3 Business administration
We may process information to:
issue invoices or receipts;
record payments and refunds;
maintain accounting records;
comply with tax and other legal obligations;
manage complaints;
establish, exercise or defend legal claims; and
maintain appropriate business records.
4.4 Marketing
Where you have provided the appropriate consent, we may send information about:
special offers;
promotions;
new treatments;
seasonal services;
loyalty offers;
beauty and wellness information;
events; and
other relevant Beauty & Wellness by Victoria Jane services.
Marketing communications may be sent through the channels for which you have provided the appropriate consent.
You can withdraw marketing consent or opt out at any time.
Electronic commercial communications will comply with applicable Spanish requirements. Commercial communications must be identifiable as such and must provide an appropriate mechanism for exercising the right to stop receiving them.
5. PERSONALISED MARKETING AND PROFILING
Where you have provided separate consent, Beauty & Wellness by Victoria Jane may use information such as:
your previous treatments;
your stated treatment interests;
your age or age range;
your general location;
your communication preferences; and
your stated beauty and wellness preferences
to personalise marketing communications and offers.
For example, a client who has previously received facial treatments may receive information about a relevant facial promotion.
We will not use health information from your consultation or treatment records to create marketing profiles or target you with advertising.
Personalised marketing is optional and is not a condition of receiving treatments.
You have the right to object to direct marketing, including profiling related to direct marketing. Where you object, the relevant marketing activity will stop as required by applicable law.
6. LEGAL BASES FOR PROCESSING
Different processing activities may rely on different legal bases.
Contract / provision of services
We may process personal data where this is necessary to manage your booking and provide the treatments or services you request.
The AEPD identifies the contractual relationship as one of the legal bases available under the GDPR.
Legal obligation
We may process information where necessary to comply with legal obligations, including applicable accounting, tax, consumer-protection and other legal requirements.
Legitimate interests
Where appropriate, we may process personal data on the basis of legitimate interests, provided those interests do not override your rights and freedoms.
Examples may include maintaining appropriate business records, preventing misuse of services, managing disputes and protecting our legal interests.
Where legitimate interests are relied upon, the relevant balancing considerations will be documented as required.
Consent
We may rely on your consent for specific optional purposes, including:
marketing communications where consent is required;
personalised marketing/profiling;
marketing photography and video; and
processing of special-category information where explicit consent is the appropriate legal basis.
Consent is voluntary and can be withdrawn at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
The AEPD states that each processing activity must have an appropriate legal basis and that the legal basis should be identified and documented.
7. HEALTH INFORMATION AND SPECIAL-CATEGORY DATA
Information relating to health can constitute special-category personal data under the GDPR.
Beauty & Wellness by Victoria Jane only requests health-related information that is reasonably relevant to treatment suitability and safety.
Where explicit consent is relied upon for processing special-category information, that consent will be obtained separately and clearly from other consents.
Health information will be treated confidentially and will not be used for marketing purposes.
You should tell us if information relevant to the safety of a treatment changes.
8. WHO MAY RECEIVE YOUR INFORMATION?
Your personal information will not be sold.
We may disclose or allow access to personal data where necessary to:
service providers acting on our behalf;
booking or appointment-management providers;
payment providers;
website or hosting providers;
email, messaging or communication providers;
IT and software providers;
accountants, gestores or professional advisers;
insurers where reasonably necessary;
legal advisers where necessary; or
public authorities, courts or other bodies where disclosure is required by law.
Where a third party processes personal data on our behalf, we will take appropriate steps to ensure that the relationship complies with applicable data-protection requirements.
10. HOW LONG DO WE KEEP YOUR DATA?
We do not keep personal data indefinitely.
Information will be retained for only as long as necessary for the purpose for which it was collected, taking into account applicable legal obligations and the need to establish, exercise or defend potential legal claims.
Different categories of information may therefore be retained for different periods.
Client and treatment records
Client and treatment information will normally be retained for as long as reasonably necessary to manage the client relationship and treatment history and to deal with potential complaints, claims or legal obligations.
Accounting and tax information
Financial and accounting information will be retained for the periods required by applicable Spanish tax, accounting and commercial legislation.
Marketing information
Marketing consent and suppression/opt-out records may be retained for as long as necessary to demonstrate compliance and ensure that a person who has opted out is not inadvertently contacted for marketing purposes.
Withdrawn consent
Where consent is withdrawn, we may retain a limited record of the withdrawal for the purpose of demonstrating compliance and preventing further processing based on that consent.
At the end of the applicable retention period, information will be securely deleted, anonymised or otherwise appropriately disposed of.
11. DATA SECURITY
Beauty & Wellness by Victoria Jane takes reasonable technical and organisational measures to protect personal data against:
unauthorised access;
accidental loss;
destruction;
alteration;
unauthorised disclosure; and
unlawful processing.
Access to client information will be limited to people and providers who need it for legitimate business purposes.
No method of storing or transmitting information can be guaranteed to be completely secure. However, reasonable measures will be taken to protect the information held.
12. YOUR DATA-PROTECTION RIGHTS
Subject to the conditions and limitations established by applicable law, you may have the right to:
Access
Request confirmation of whether we process your personal data and obtain a copy of it.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete personal data where there is no longer a lawful reason for us to retain it.
Restriction
Ask us to restrict processing in certain circumstances.
Objection
Object to processing based on legitimate interests and, in particular, object to direct marketing.
Data portability
Where applicable, request your personal data in a structured, commonly used and machine-readable format.
Withdraw consent
Where processing is based on consent, withdraw that consent at any time.
Withdrawal of consent does not affect processing that took place lawfully before the withdrawal.
13. HOW TO EXERCISE YOUR RIGHTS
To exercise your data-protection rights, contact:
Beauty & Wellness by Victoria Jane
Email: byvictoriajane@gmail.com
Postal address: Beauty & Wellness By Victoria Jane, Inside Sierra Pilates Club, C/Arquilla del Agua, 2. Local 7. Alhaurín el Grande. 29120.
Please clearly state which right you wish to exercise and provide sufficient information for us to identify your request.
We may need to request reasonable information to verify your identity before responding.
We will deal with requests within the time limits required by applicable data-protection law.
14. RIGHT TO COMPLAIN TO THE AEPD
If you believe that your personal data has not been processed in accordance with applicable data-protection legislation, you have the right to lodge a complaint with the Spanish supervisory authority:
Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es/
You are encouraged to contact Beauty & Wellness by Victoria Jane first so that we can attempt to resolve your concern, but you are not required to do so before contacting the AEPD.
15. COOKIES AND WEBSITE DATA
If you visit the Beauty & Wellness by Victoria Jane website, additional information may be collected through cookies or similar technologies.
The use of non-essential cookies will be handled in accordance with applicable cookie requirements.
A separate Cookie Policy should be provided if the website uses analytics, advertising, social-media tracking, booking tools or other non-essential cookies.
Where required, the website will obtain consent before placing or accessing non-essential cookies.
16. SOCIAL MEDIA
Beauty & Wellness by Victoria Jane may operate social-media profiles, including Instagram and Facebook.
When you interact with these platforms, your information may also be processed by the relevant social-media provider.
The social-media provider acts according to its own privacy policy and terms.
We recommend that you review the privacy settings and policies of the relevant platform.
Where Beauty & Wellness by Victoria Jane publishes client photographs, testimonials or other identifiable content, the appropriate consent will be obtained where required.
17. WHATSAPP AND ELECTRONIC COMMUNICATION
Beauty & Wellness by Victoria Jane may use WhatsApp or other electronic communication services to manage appointments and communicate with clients.
Where you provide a telephone number or choose WhatsApp as your preferred communication method, we may use it for service-related communications.
Marketing communications through electronic channels will only be sent where an appropriate legal basis exists and, where required, the client has provided the relevant consent.
Marketing messages will provide an appropriate means of opting out.
18. CHILDREN AND YOUNG CLIENTS
Where Beauty & Wellness by Victoria Jane provides treatments to clients under 18, additional information and consent requirements may apply.
Where appropriate, consent will be obtained from a parent or legal guardian in accordance with applicable law and the salon’s policies.
We will not knowingly use children’s personal data for marketing without the appropriate legal basis and consent requirements being satisfied.
19. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect:
changes in legislation;
changes to our services;
changes to the technology or providers we use;
changes to how we process personal data; or
improvements to our privacy practices.
The latest version will be made available through the appropriate business channels.
Last updated: 17/09/2026
20. CONTACT
If you have any questions about this Privacy Policy or how Beauty & Wellness by Victoria Jane handles personal data, please contact:
Beauty & Wellness by Victoria Jane
Victoria Jane Start
Email: byvictoriajane@gmail.com
Telephone: 624 88 23 99
Address: Beauty & Wellness By Victoria Jane, Inside Sierra Pilates Club, C/Arquilla del Agua, 2. Local 7. Alhaurín el Grande. 29120.